Refund Policy

At Romatechs Concepts Africa Limited, we strive to provide our customers with high-quality products and excellent service. Our refund policy is designed to ensure customer satisfaction and address any concerns regarding the condition of goods received.

Inspection and Confirmation

Once the goods leave our office, the responsibility for their condition transfers to the customer. We encourage customers to thoroughly inspect the products upon receipt and confirm that everything is in good order. Any issues or damages must be reported to Romatechs Concepts Africa Limited before it leaves our premises.

Replacement of Broken Goods

In the unfortunate event that the received goods are broken or damaged, Romatechs Concepts Africa Limited will promptly ship a replacement of the same kind. To initiate the replacement process, we request customers to provide us with the original invoice and photographic evidence of the damaged items.

Processing Time

The replacement process may take up to 40 days, depending on the availability of the goods. If the goods are shipped by sea, the processing time may extend to 70 days. We appreciate your understanding and patience as we work diligently to ensure the timely replacement of the damaged items.

Non-Monetary Refunds

Romatechs Concepts Africa Limited does not issue monetary refunds. Our commitment is to replace damaged goods and ensure that customers receive products of the same kind and quality as originally ordered.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact our Support at info@romatechslogistics.com call us on : +254 722 481 649 / +86 135 7091 7165

By continuing to use our services, you acknowledge that you have read and understood this Refund Policy.

Thank you for choosing Romatechs Concepts Africa Limited. We value your trust and are dedicated to providing you with exceptional products and services.